Whether you are experiencing a billing issue, device incompatibility, or you just want to know what your account balance is, contacting the Sirius XM customer service department can help. The service is available Monday through Friday, 8am-8pm Eastern Time. You can also visit the website for more information.
There is a simple form on the website to submit your issue. In addition, the Sirius XM customer service department will help you resolve most consumer complaints.
The XM Satellite Radio service is operated by Sirius XM Holdings Inc., a New York City-based company. It owns and operates Pandora, a streaming music service, and owns other marks. Unlike other streaming services, Sirius/XM broadcasts only commercial-free music channels. Rather than streaming content directly from the station, the service relies on a network of ground-based repeaters.
XM operates over 800 repeater sites nationwide. This number has decreased from the thousands it had when the service first launched in 2001. Depending on signal quality, there may be up to three repeater sites within your area.
XM"s terrestrial repeaters are part of a network of radio stations that transmit in the same frequency range as its satellites. Typically, a city contains at least 20 terrestrial stations. However, many receiver owners don"t know that their radios are actually receiving terrestrial stations. That is because the signal is digitally compressed.
XM"s broadcasting is intended to provide gap-free coverage of the contiguous United States. It uses a mix of high-powered satellites and ground-based repeaters. All of the audio is preprocessed with Neural Audio processors, which further process audio on its way to the broadcast.
XM has agreed to make it easier for subscribers to cancel their contracts. Additionally, it has also agreed to change the way it compensates customers for cancelled service. For example, it has agreed to more clearly disclose its terms and conditions at the time of purchase. Also, it will give customers advance notice of its automatic renewals.
When you are having trouble with your Sirius XM subscription, calling the customer service line can be the fastest way to fix the problem. Technical support specialists will be able to find out what"s causing the problem and help you get it resolved. They may also suggest a workaround for the issue. If you have a compatible product, they will be able to refer you to it.
While the company has improved its overall customer service, many people still have negative experiences. One of the most common complaints is that the customer service staff is rude and incompetent. Even worse, they sometimes fail to follow through on promises. Often, the wait time to speak to a representative is too long. Another complaint is that Sirius/XM"s channel lineup is inaccurate on its website.