One of the most important things to understand about Sirius XM is that it is not compatible with all devices. You will need a special device in order to get the most from your SiriusXM service, and in some cases, you may need to call a Sirius XM representative in order to determine whether your device is able to work with the company"s network. Having a compatible radio can save you money in the long run, so it"s a good idea to buy one right away.
There are three main ways to contact Sirius XM customer support. For starters, you can go to the Sirius XM website, where you will find a variety of ways to speak with a customer support representative. Once you have a contact, you can talk to a representative about a new subscription or your current billing issue. The company also offers a trial subscription to new car owners. Unlike the subscriptions offered by many companies, this subscription is billed on a monthly basis, and will automatically renew at the current price unless you cancel.
In addition to calling, you can also use the SiriusXM mobile application to request a feature on your Sirius XM radio. This is the best way to get your questions answered quickly. However, this option is limited to only your handset, so if you are using a laptop, smartphone or tablet, you will need to call to get the same service.
There are other methods for getting in touch with Sirius XM, including online forms and e-mails. If you prefer the old-fashioned method, you can always call their customer service department, but be prepared for a lengthy wait. Many customers report long hold times and rude customer service representatives. Other complaints have to do with long wait times and a lack of follow-up.
For the most part, though, Sirius XM is an impressive service. It has been around for years, and the company boasts an impressive subscriber base, with over 32 million subscribers. In fact, more than seventy-five percent of new cars on the road have a SiriusXM radio. Aside from listening to your favorite tunes, you can take advantage of other features such as customer service, order confirmations, billing statements and screen shots of your technical issues. Another cool thing about Sirius XM is that they offer free trials to new car owners.
There are a lot of Sirius XM customer service phone numbers to choose from, so it"s important to know which ones to trust. Choosing the wrong one could cost you an unreturned phone call, and a cancelled account. As a result, it"s a good idea to make a short list of the most commonly contacted companies in your area.